By Sharla Sikes
It seems like an unlikely pairing, but VoIP service provider VOIP-PAL has a new offer to lure in more subscribers: Frequent flyer miles.
The company signed a deal with AirIncentives, which is powered by Points.com, that will allow VOIP-PAL to use frequent flyer miles as an incentive to customers. The miles will include [...]

By Sharla Sikes
VoIP provider Fonality announced the purchase of Insightful Solutions, a software distributor for customer relationship management platrofm SugarCRM.

The CRM merger will give Los Angeles-based Fonality the ability to offer customers its Asterisk PBX together with the CRM software from Insightful of Sydney, Australia, for a “unified solution” with communications and customer relationship tools [...]

By Sharla Sikes
The FCC recently issued a ruling stating that VoIP service providers must offer local number portability.
The Oct. 31 mandate states that providers are not allowed to “obstruct or delay” number porting or demand information from a customer’s new provider. The order said that “tentatively,” numbers must be ported within 48 hours of a [...]