By Sharla Sikes

Nortel, a longtime big player in the VoIP market, announced a service assurance solution with IBM’s  Tivoli Netcool Carrier VoIP Manager software.  Expected to be available in July, the solution aims to boost network capacity and performance for communications service providers, Nortel says—without raising costs.

The service assurance solution combines Combining IBM Tivoli Netcool Carrier VoIP Manager, Nortel’s Tivoli Netcool-based Common Management Platform and Nortel Global Services, according to Nortel, for “greater visibility and control across multi-technology, multi-vendor networks.”

Officials at Nortel say service providers can pinpoint and fix any trouble with performance using the service. The ability to quickly troubleshoot will help lower support costs and improve service.

Nortel’s new solution additionally offers operational consulting, customization and performance monitoring from the Nortel Global Services portfolio, which can help cut down on in-house IT staff.

“IBM Tivoli Netcool Carrier VoIP Manager supports IBM’s commitment to the communication service provider market in enabling best-in-class service assurance for existing and emerging next generation services,” said Kieran Moynihan, vice president and CTO of Telecoms for Tivoli Software at IBM.

Today’s customers expect a high quality of service and are often intolerant of poor or interrupted service.

“As customers use more video and other bandwidth-intensive applications, they become less tolerant of service degradation. Yet managing service quality is more challenging than ever as converged networks and technologies grow more complex. IBM and Nortel understand these challenges, and we have combined our strengths in IT applications, network technologies and services to address them,” said Dietmar Wendt, president of global services at Nortel.

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