By Sharla Sikes
Verizon Business announced its new offerings for managed network services. Verizon’s new Managed IP PBX on the Nortel IP telephony platform was designed to entice large business and government customers with a system designed for reliability, flexibility and simplicity.
The new managed IP PBX offering will help larger entities move into an integrated IP-based communications system, Verizon hopes. The service will require a new server and updated software.
“Many of our customers want to modernize their voice and data communications infrastructure using IP and are considering managed services as a way to deal with the complexity inherent in that,” said Nancy Gofus, senior vice president and chief marketing officer, Verizon Business. “As IP transformation continues, this remains a sweet spot for us.”
With unified communications becoming the hot trend in business environments, the setup offers some attractive functions including advanced voice applications such as “find me, follow me,” integrated voice mail, e-mail and instant messaging, and multimedia collaboration.
Verizon Business will offer support for the service including implementation, management of fault, configuration, accounting, performance and security functions.
Verizon’s other enhancements for its VoIP products include IP Flexible T1, IP Integrated Access, IP Trunking, Hosted IP Centrex and automatic call rerouting with Inbound Failover.
Verizon’s new IP trunking technology, called Burstable Enterprise Shared Trunks, will allow customers to tap on-demand, unused communications capacity over trunk links between switching systems.
Verizon’s Managed IP PBX is based on the Nortel IP telephony platform, the Communication Server 1000 IP-PBX.
“What’s unique about Nortel is that they’ve announced a very well-connected integration strategy with Microsoft. There is a lot of industry discussion related to using Microsoft’s Office Communicator that launches the Unified Communication applications. Lots of people have that client on the desktop already,” said Laurie Shook, manager of managed IP telephony for Verizon Business.
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